I have great news for some owners of the iPhone 5, which includes me! Apple is replacing the battery in some iPhone’s – if they qualify.
Apparently Apple has found that a small number of iPhone 5’s (not the newer 5C or 5S) are experiencing a shorter battery life. I’ve had my iPhone 5 almost two years and just this summer noticed that my battery life was getting bad.
If your battery life is noticeably worse lately, you can check to see if your iPhone 5 might qualify for replacement by going to this Apple site and entering your serial number.
To find your serial number on your iPhone 5:
- Touch Settings > General > About.
- Scroll down to Serial Number.
If you receive “The iPhone 5 serial number you entered is eligible for this program,” congratulations, you’ve reached first base! You’ll understand why it’s just first base in a minute.
The next step is to decide whether you want to take your iPhone into an Apple store, authorized service provider or ship it to Apple.
I don’t have an Apple store near me and I certainly don’t want to ship it off, but I called my closest Apple service provider to ask about bringing my iPhone in for my battery replacement. He told me that passing the serial number test is just the first step.
Next, you have to have the phone inspected and tested by Apple or the service provider. This involves leaving your iPhone with them for about 3 hours. If you pass that you’ve reached second base.
To advance to third base, the store or service provider must have a battery replacement in stock so that you don’t have to make another trip to the store.
Important Tip: Call the Apple store or service provider you’re going to use and ask if they have a replacement battery in stock before you take them your iPhone 5.
Just to recap the steps for getting your battery replaced IF your serial number qualifies AND you have experienced poor battery life:
- Call your Apple store or service provider to ask if replacement batteries are in stock and set appointment.
- Back up your iPhone 5. I recommend both to iCloud and iTunes (click here for instructions).
- Turn off Find My iPhone at Settings > Privacy > Location Services > Find My iPhone > OFF (not green).
- Follow Apple’s instructions and erase your iPhone. If that’s too scary, wait and let the Apple store/provider help you, but backup to iCloud and iTunes before you go!
Assuming your 1) serial number qualifies, 2) your phone passes the store’s bad battery test and 3) the store has a battery replacement in stock, you (and I) will score a home run!